1. Your appointment
Your booking is confirmed only after successful payment. Please check the treatment, practitioner, date, time and contact details before paying.
You do not need to book a separate consultation. When you attend, your practitioner will review your medical history, assess suitability, explain the treatment and risks, agree the plan and obtain consent before anything is carried out.
2. Full payment
The full advertised price is paid at checkout. Klarna and Clearpay may be available to eligible customers and their separate terms apply. A failed, reversed or incomplete payment does not secure an appointment.
3. Suitability and consent
Payment does not guarantee that a treatment will be clinically appropriate. You must answer questions honestly and tell us about relevant health conditions, pregnancy, breastfeeding, allergies, medication, previous treatment and recent illness.
If the treatment cannot safely go ahead, we will discuss an appropriate alternative, rescheduling or any refund due for a service not supplied. We may take account of reasonable loss caused by important information being withheld or preparation instructions not being followed.
4. Cancelling or moving an appointment
Please contact us as early as possible if you need to change your appointment. Where the law gives you a cooling-off right, it is preserved. If you ask us to provide a treatment during that period, you are asking us to begin the service before it ends.
For later cancellations or non-attendance, any amount retained will be limited to the reasonable cost and actual loss caused by the cancellation. We will take reasonable steps to refill the appointment and account for any money recovered.
5. Lateness
Arriving late may mean the treatment needs to be shortened, changed or rearranged where there is not enough time to complete it safely. Any financial adjustment will depend on the work provided and the loss reasonably incurred.
6. Results and aftercare
Aesthetic results vary and no exact outcome or duration can be guaranteed. You are responsible for following the preparation and aftercare provided. Contact us promptly about an unexpected reaction or concern; call 999 in a medical emergency.
7. Our responsibilities
We will provide services with reasonable care and skill. Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
8. Contact
Urban Angel Aesthetics Ltd, 16 Brighton Road, Alvaston, Derby, DE24 8SY. Telephone 07865 763878 or email urbanangelaesthetics@gmail.com.